Archive for the ‘Rant’ category

Cell Phone Fussing

January 7th, 2010

I love technology, obviously.  I love my computers, my iPod, my PSP, televisions, and I love my cell phone.  I’ve had a cellular phone since my junior year in high school around 2002.  My parents and I had a plan with Cingular (remember them?) and we used our phones in normal emergency cases or cases where we needed to ask something ASAP.  Minutes were scarce, and texting was totally out of the question, it was $0.25/text or something, and texting on my original phone; a Nokia 5120, you remember…the phone that EVERYONE had, was a real pain anyway.

The phone EVERYONE had

Hi, remember me?

Finally in 2004 or so we got fed up with Cingular’s shitty service (me being in NY for school also made this easier as we needed some method of communication) and the lack of minutes, etc., I decided to drop my grandmothers Cingular plan (she got it for us) and pay for my own Verizon Wireless family plan.  It cost a bit more, but we got nice new LG vx4500s, 700 minutes, and a MUCH better network. It was a big step.  That was 5 1/2 years ago and after 5 different phones I’m still with Big Red.  I have come to upgrade many things with my plan and demand much more from them, but not much else has changed.

Verizon phone progression

My phones with verizon

There is a progression of my Verizon phones.  “But you said 5, that’s only 3!” You’re right, and I’m sure you knew I wasn’t going to write about my cell phones since 2002 without a reason, right?

Right.

In September I was eligible for a new phone on my “new every two” offer.  Psyched, I took to the interwebs and researched phones that I would love to have vibrate in my pocket when people decided to call me.  I looked far and wide, and read review after review of phones.  I went to the store and used the many phones offered, and used friends’ phones as benchmarking.  I came to 2 conclusions while doing this:

  1. I wanted a phone with a touch screen. I don’t know why, I think it’s the “new thing” but I wanted a touch screen dammit.
  2. I wanted a full QWERTY keyboard. I do a shit-ton of texting now, and this became mandatory now. I didn’t know if a software keyboard would be alright for me, so I wanted a REAL keyboard.

With those in mind I nixed my previous idea of obtaining the LG Dare (a rather pretty touch screen phone, but NO keyboard) and instead opted for the new LG touch screen phone, the LG enV Touch (vx1100). I used the voyager for a little while from a friend, and I kinda liked it.  When I started to test out the enV Touch I wanted it badly.  It was everything I needed, beautiful screen, nice tactile keyboard, and even an HTML browser; which came in handy when I opted to get the unlimited data plan for it.

After using the phone for about a month I started noticing weird issues where the phone would turn itself off randomly, or reset to default screens or just not receive calls (it wouldn’t ring, it would just say I had a missed call). Verizon told me it was defective and sent me a new phone, free of charge of course, since it was still within 30 days from purchase.  The second phone was even worse!  It was to the point where I didn’t get ANY phone calls on it for days, and I would only text because that was truly the ONLY reliable means to contact me.  Mind you, when the phone worked it was actually a great phone and texting device. But I got fed up and called Verizon about it.

enV Touch

Fuck you enV Touch

Now here is the side note, during my time owning the phone, Verizon came out with the DROID, Motorola’s Android-based smart phone.  Reading reviews and playing with the system, I really really wanted this phone. I’ve become increasing interested in getting all of these mobile applications and using my phone for other things besides texting, calling, and occasionally searching Google for a place to eat. The issue was that I couldn’t upgrade because I just did, but if you have proper cause (which I’ll explain in a minute) you can get an early upgrade for your device without any penalty. I had to figure out a way to make my shitty phone turn into a DROID, and quickly.

I called Verizon and stated my issues about the phone.  I informed the woman that this was my second one in 2 months, and I do not want just a refurb that is going to end up doing the same damn thing.  I informed her that I have actually read reviews on THEIR OWN WEBSITE about people returning their phones 5 times in 3 months and still having the same issue. So I tell her I want a different phone, no bullshit.  Finally she tells me, “This falls under our 2 in 90 rule [or some shit].  If you return a phone 2 times the next time you return it you get a choice of a different phone from a matrix.”

Neo

Woah. Wat?

Apparently some phones can only allow you to get some other phones when you exchange them.  Usually these “matrix phones” are refurb or pre-used pieces of shit or other phones “similar” to the current one (like the LG Chocolate Touch).  I say “No, I want to choose my own phone like I was upgrading.” I inform the woman of my current status with them; I’m up-to-date on my payments, never missed a payment in 5 years, etc. After being on hold for a few moments the woman comes back and tells me that because of my continued loyalty to them they will give me a phone exchange for ANY phone they have at the store! All I have to do is pay the price difference of the phones and renew my 2-year contract.  Fine. Signed, sealed, done!

I arrive at my store and to my amazement, it’s not a phone exchange (meaning I’d have to give my enV touch back in exchange for the DROID) it’s an early upgrade.  I keep my enV Touch (which is not really a plus, but whatever) and get the DROID at the upgrade price.  After paying my $300 + taxes I walk out of the store with the DROID.

DROID

DROID, bitches!

Review of the DROID (Kinda)

So after having the phone for a bit now I’ve come to really love this phone more and more. Just a quick review (because this really isn’t a review blog) should suffice.

The screen on this phone is BEAUTIFUL.  It’s huge, bright, responsive, and just amazing. The Android interface is actually very intuitive and easy to work with.  The apps for it are pretty good; I wish some of them were a bit more refined with some things (the facebook app sometimes loads the browser for some things, which I think is a bit weird, but that’s not the phone’s fault, it’s the app).

It comes with a pre-installed 16GB microSD card.  This is enough space for plenty of apps and music and if you need more go buy a 32GB card! I love that it uses microSD as storage instead of non-removable internal storage.

It’s one of the few android phones with a real keyboard.  The keyboard is very flat, so it’s a bit tough to get used to typing on, but it functions very nicely.  Even when not using the real keyboard the virtual one is surprisingly responsive and easy to type on, much better than the one on the enV Touch.

One thing that surprised me was it’s feel. Yeah, the feeling of the phone.  What do I mean? It doesn’t feel like a piece of plastic that’s going to fall apart in your hand if you squeeze it. It’s heavy, sturdy, and just really solidly build.  You could probably bludgeon someone to death with it, that’s how it feels.

Its also a very quick phone.  Apps are pretty fast to load, websites load nicely (over wifi and Verizon’s network).  It doesn’t feel laggy that much at all.

I know there are a lot more things to talk about with this phone, but I’m not going to go into it too much.  I’m sure I’ll blog more about how much this thing kicks ass, and how much I prefer AndroidOS to the iPhone’s OS, but that’s going to be for later.

So, fuck the iPhone and AT&T, give me my DROID!

Issues with WiFi and Vista

September 18th, 2009

In my lab I keep a wireless access point active; mainly for students and profs using it to connect computer together for whatever. I used to use a WPA password for the system. WPA worked fine except that many people who were not supposed to be on the network were on there. Students would give the password out, and this annoyed me. That network is supposed to be for DM staff and students only, that’s why I have it separate from the schools wireless.

Over the summer I made a lot of changes to the network, mainly I changed it over to use WPA2 Enterprise with our RADIUS server. The logins are taken from our Open Directory LDAP (the ones people use to log into our machines, website, wiki, etc.) and thats how people connect. Works great in MacOS, I select the network, put my user and pass in and voila! Windows was another story.

My MBP has Windows 7 Ultimate; I was able to connect to the network after changing some WIndows defaults. It does ask for a login, which is better than what XP did, but it still had some issues. I had to disable the “Check server certificate against blah blah”, because it’s a self-signed cert it wouldn’t work. I also need to disable “Use windows login password to login to this network.” I understand most people using “enterprise” networks all use AD or whatever to login to their computer, but why make that default? Not to mention, to change both of these options it’s 5 levels down or so buried deep in the wireless preferences. It’s impossible to change if you don’t know what you’re doing.

Windows 7 connects fine now. No issues, it’s actually very stable. Issues arise when Vista users connect. Now, when I add the network for a Vista user it comes up as WPA2 Enterprise (good), AES (great), it even prompts for a user and password (excellent). No connection. I change those settings above again, because it’s by default, still nothing. I go into even more advances prefs by changing the authentication method to MSCHAPv2 or TTLS, PEAP, whatever works. Nothing works. I check all of the Vista prefs with my working Windows 7 prefs, they are identical. What is the issue then?

After a good Google search, and more and more searches, and stops to Apple discussions, and everything else I can think if, I see similar results. Apparently Windows Vista HOME does not work with WPA2 Enterprise. It just doesn’t work. It’s “broken” as some would put it, or “disabled.” Whatever the reason, my question is “Why??” Why do you put WPA2 Enterprise network prefs and even allow me to add said network to my computer when I can’t fucking connect to it? Explain that one, please! If you don’t want Home users to connect to enterprise networks, take the fucking thing out, don’t just make it act like it works and then not let it. How do I know it’s a client issue and not a server issue? Logs.

My server logs all RADIUS connections and attempts to authenticate. My server issues the challenge to the machine, but the machine apparently ignores it, or throws it away, or wipes its ass with it. It does NOTHING.

Now, I was having this issue with some other computers as well, Windows XP users. Their main issue was that they didn’t have updated drivers or settings were screwed up, but they eventually worked most of the time. I’ve also tried with some Vista Pro computers, and yes it works most of the time. The times it doesn’t usually work, I tell the people to get the software from their card manufacturer and use it, and then it seems to magically work.

What is wrong with WIndows wireless? You got me, but I finally told those people who couldn’t connect to either upgrade or deal with it and connect to a poly network. Hell, Poly’s putting N-Wireless in, I might just use it from now on also!

Computer Repair is ever complete without…

August 6th, 2009

TESTING!

When I am given a computer to repair by a customer (or anyone to be exact!) I do my best to be quick with the job as well as do it RIGHT. I test everything about the computer that I changed/fixed/replaced. I do not want people bringing their computers back to me for the same issue, it doesn’t make sense for someone to have to bring their machine back after I just fixed it. Unless it’s something totally different.

Why am I writing about this now?

My MacBook Pro iSight seemed to stop working randomly one day. I tried to use it and it didn’t work. System profiler didn’t show it, something was wrong. I brought it to Tekserve first. They claimed that it was hardware but since I had a small dent on my computer (no joke) they wouldn’t cover the warranty because Apple would deny it. I found another place in the city which I was told would take laptops in almost any condition as long as the condition wasn’t the cause of the issue and repair it under Applecare. Sure enough they replaced my logic board and my iSight worked again. I got my computer back in 2 days time.

I get home I try to use my DVD drive and find it doesn’t work. System profiler acts weird saying it works sometimes….then it doesn’t….whatever. I open the laptop and re-seat the cable. It loads a DVD but when I start doing reading from the drive it loses it. Something is obviously broken. I take it back and explain to them the issue. They take it and call me 2 days later saying they cannot reproduce the issue and it seems to work fine. I say, well, if you say it’s working fine, I’ll come by to get it. I get my laptop home and sure enough, same issue. I bring it back the next day. They claim they put a DVD in it and it read it so they deemed it as fine. Really? You did exactly what I told you I did and didn’t think to read from the drive?

After a conversation I tell them to replace the drive ASAP; meaning get the part and call me when it comes in so you can install it right then and there because I’m tired of not having my laptop. They install it and tell me to come back because it’s fixed! GREAT! I go and ask “Do you have a disc I can boot from?” He hands me a Leopard install disc and sure enough the disc does not load at all. Mr. Tech then tells me “Oh you have a third-party boot software (rEFIt), it’s probably the issue. It wasn’t hardware, it was YOUR software.” I then need to explain to him that it was fine until they replaced my logic board. I also ask “did you replace the ribbon cable also?” to which I never get a straight answer for (No). The tech doesn’t believe me, so I uninstall rEFIt on the spot and boot. The disc gets loaded, oh my god! He then gets a smug look on his face and says “It was obviously the software, see it’s loading.” After waiting 15 minutes, it doesn’t load. This was about the time where I wanted to shove the guy’s face into a wall; he finally takes my advice and boots from an external drive, HIS DRIVE, and goes into system profiler. The drive is no where to be found. Thank you. Hardware failure.

Now, I am told that they need to send it to Apple for repair. Why? All you need to do is replace the god damn ribbon cable, and if that doesn’t work, the logic board is bad. It’s not difficult to diagnose!

So, after 4 trips to this place I lost my laptop for at least a week now all because the tech’s didn’t test the repair properly. If you install a new optical drive, or if a user says “something is wrong with my optical drive,” what should you do? Should you pop a disc in and say “Oh it showed up, it’s obviously not broken at all?”

NO!

You put in a disc, read from it, install something, burn a disc, ANYTHING THAT TESTS THE DRIVES OVERALL PERFORMANCE! NOT THE EJECT MECHANISM! NOT THE [does the disc load, software?] MECHANISM!

What have we all learned (except Digital Society apparently)? Test your repairs!